Service Request Ticket - # 38801

Service Request Information

CONTACT Name Jameson, Katie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 12, 2010 04:26 PM
Department Financial Aid Phone 88436
Location Email jamesonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080586[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag HC23TH1 Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. HC23TH1 Location was Mario Torres-Mora, FA

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642, transfered from W#20030415 Adobe Acrobat 8.0 Pro from P0064755, Adobe CS4 from P0068583 downgraded to Contribute 3 installed 12-2008

Wired NIC 00:21:70:48:9F:96

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Aug 13, 2010 09:43 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Aug 13, 2010 09:43 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Aug 13, 2010 09:43 AM 
system cleaned
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Brian Berkley Aug 12, 2010 05:31 PM 
26 minutes from uploading the sample to sophos to
a new detection created for it
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Brian Berkley Aug 12, 2010 05:30 PM 
Hello ,

Thank you for contacting Sophos Technical Support.

**Please note that this is an automated response.
If you have any questions, require assistance or
clarification on this analysis, please feel free
to reply to this email quoting this case number in
the subject line.**

The file(s) submitted were malicious in nature and
detection is now available on the Sophos Databank.

    * ntjnndpshdw.exe -- identity created/updated
(New detection Troj/FakeAV-BNX)
    * wphukmhshdw.exe -- identity created/updated
(New detection Troj/FakeAV-BNX)
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Brian Berkley Aug 12, 2010 05:23 PM 
uploaded to sophos, running scans
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Joshua Johnson Aug 12, 2010 04:26 PM 
Priority changed from (3) Priority to (2) High Priority.
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Joshua Johnson Aug 12, 2010 04:26 PM 
windows is saying that the computer is infected
with a virus and it wants to scan the computer.
she is not sure what to do and would like to have
a tech come and take a look at the computer. 

88436
AD 308A
jamesonk@wou.edu
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