Service Request Ticket

Service Request Information

CONTACT	Name	Ganson, Nancy	Date	Aug 17, 2010 11:16 AM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091633 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	CL95KM1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	CL95KM1	Location
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:59:C6

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Aug 30, 2010 10:53 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Aug 30, 2010 10:53 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Aug 30, 2010 10:53 AM	**This is an email** Hi Ron & Teresa, Just wanted to let you know that my calendars are up and running. Having them work in Outlook makes my work life so much easier! Thank you, Nancy	Add Attachment
Teresa Hutchinson	Aug 26, 2010 07:38 AM	**This is an email** Hi Teresa, Thanks for letting me know. I know how busy you all have been this summer!	Add Attachment
Teresa Hutchinson	Aug 25, 2010 04:01 PM	**This is an outgoing email** Hi Nancy, We were just emailing you regarding a service request that we have for you. (#38831) Needs to have Outlook configured on your new computer. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Brian Berkley	Aug 17, 2010 04:48 PM	she is emailing you the calendar names	Add Attachment
Brian Berkley	Aug 17, 2010 04:48 PM	Task reassigned to Ron Swartzendruber.	Add Attachment
Brian Berkley	Aug 17, 2010 04:48 PM	calendars show up in webmail, not in outlook with java connector, i think its a calendar database thing	Add Attachment
Kevin Elmore	Aug 17, 2010 11:16 AM	Her email is working fine, but she can't find her calendars.	Add Attachment