Service Request Ticket - # 38845

Service Request Information

CONTACT Name Schepige, Adele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 18, 2010 03:14 PM
Department College of Education Phone 88485
Location Email schepia@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100183[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410, 2.66GHz, 4M, 1333MHz
Serial No. 6SJZTM1 Location PDR

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Unknown Software Microsoft Office PRO Plus 2010 WIN from P0076561 installed as Office PRo Plus 2007

Wired NIC 00:26:B9:F5:98:AB


Wireless NIC 00:27:10:38:F4:60


Bluetooth NIC 70:F1:A1:9B:CA:7C

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Sep 03, 2010 11:18 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Sep 02, 2010 03:28 PM 
So make sure she logs in. Also see if she is the
admin on the computer. Check sophos.
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Emily Kavanagh Sep 02, 2010 03:09 PM 
Status changed from (5) Completed to (1) Pending
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Emily Kavanagh Sep 02, 2010 03:09 PM 
She picked it up the laptop today and now can not 
log in to get into her laptop 
503-623-3811
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Gabriel Thrash Sep 02, 2010 10:55 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Sep 02, 2010 10:55 AM 
she came by and picked it up today.
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Nathan Higginbotham Sep 01, 2010 01:49 PM 
Didn't show up today. Sent her an email saying she
can come pick it up anytime.
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Nathan Higginbotham Aug 31, 2010 01:15 PM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Aug 31, 2010 10:06 AM 
****This is an email****
Yes Tomorrow morning will work. One of the techs
should be in and able to set you up.
On 08/31/10 07:59 AM, Adele Schepige wrote:
> Nathaniel,  I can come in tomorrow- Wed.- for
the laptop. Morning is better than afternoon.
>
> Will that work?
>
> Adele
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Lance Jewett Aug 27, 2010 11:54 AM 
Called left VM
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Nathan Higginbotham Aug 19, 2010 09:24 AM 
****This is an email****
Hello,

I am emailing you because we have your new laptop
ready. We will need to go through and set up some
things on your account when we deliver the
machine. Please give us a call back at 88925 or
reply to this email with times you will be in your
office.

Thank You,

Nathan Higginbotham
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Nathan Higginbotham Aug 19, 2010 09:20 AM 
Left a VM.
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Tricia Flaherty Aug 18, 2010 03:23 PM 
it will be on shelf between my desk and restroom 
with Setup form and Invoice
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Tricia Flaherty Aug 18, 2010 03:22 PM 
Task reassigned to UCS Tech.
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Brian Berkley Aug 18, 2010 03:20 PM 
imaged, named, bound, needs delivered
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Tricia Flaherty Aug 18, 2010 03:14 PM 
This user has speciifically requested Win 7 so 
Brian Berkley is working on the image for the 
E6410 laptops so that this can go out to her with 
Windows 7 it will also need Microsoft Office Pro 
Plus 2007 loaded
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