Service Request Ticket

Service Request Information

CONTACT	Name	DeNoyer, Sue	Date	Aug 19, 2010 10:02 AM
	Department	College of Liberal Arts and Sciences	Phone	88690
	Location		Email	denoyes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090298 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	HFN9CK1	Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFN9CK1	Location	009
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:31:48:6A

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Aug 19, 2010 10:10 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Aug 19, 2010 10:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Aug 19, 2010 10:10 AM	Sue, Java Security Warning Prompt and Banner INB If you upgrade to Java 6 update 19 or higher, you will get a warning message indicating "Java has discovered application components that could indicate a security concern". To work around this problem use these steps: 1. Click Start. 2. Click Control Panel. 3. Double click on Java Control Panel. 4. Click Advance tab in Java Control Panel. 5. Double click on Security. 6. Double click on Mixed Code. 7. Click on "Enable - hide warning and run with protections". 8. Click ok and close all your web browsers. 9. Launch Banner INB	Add Attachment
Joshua Johnson	Aug 19, 2010 10:02 AM	Potential security Warning's are coming up on Sues computer, This started to happen after she updated java. It is only happening when she goes into banner. She would like to have someone come and take a look. UPCC A 88690	Add Attachment