Service Request Ticket - # 38853

Service Request Information

CONTACT Name Payton, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 19, 2010 03:39 PM
Department Phone 88967
Location Email paytons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060170[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Optiplex GX620 SFF, Pentium D, 3.40GHz,2x2M,800MHz
Serial No. 7FV7RB1 Location PDR

CPU Pentium 4-3.4Ghz


OS Unknown Software MS Office Pro2003 from P0047320 transfered from W#2000839, Adobe Acrobat PRO Extended v9.0 WIN from P0070929

Wired NIC 00:18:8B:00:3D:84

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Aug 27, 2010 01:54 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Aug 27, 2010 01:52 PM 
Installed the Software she specified.
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Nathan Higginbotham Aug 23, 2010 10:07 AM 
Working on a new image for this machine.
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Nathan Higginbotham Aug 19, 2010 04:44 PM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Aug 19, 2010 04:44 PM 
need to get a replacement for the hard drive. It
has failed.
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Joshua Johnson Aug 19, 2010 03:39 PM 
****This is an email****
Hi there, we're having a problem with one of the
machines in the TRC lab. it is saying it can't
find a boot disk. It's machine number 20060170[Edit Inv]
Thanks, Sue
-- 
Sue Payton
Technology Resource Center
Western Oregon University
503-838-8967
paytons@wou.edu
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