Service Request Ticket - # 38856

Service Request Information

CONTACT Name Parpart, Jerrie Lee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 19, 2010 04:35 PM
Department Library & Media Services Phone 88419
Location Email parparj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050365[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000 Intel Pentium M, 1.73GHz/2MB,533MHz
Serial No. 3Y6GG81 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0054493

Wired NIC 00:12:3F:E8:AD:08


Wireless NIC 00:13:CE:1A:4D:60

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Aug 24, 2010 08:17 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Aug 24, 2010 08:17 AM 
brian helped me fix this yesterday.
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Brian Berkley Aug 23, 2010 02:52 PM 
Task reassigned to Gabriel Thrash.
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Nathan Higginbotham Aug 23, 2010 10:13 AM 
I am emailing you about the task for your H and I
drive problems. When you are back in your office
we can assist you with getting your drives back.
We have to have you log in for this to work.
Please call us back at 88925 or respond to this email.

Thanks,

Nathan Higginbotham- UCS Tech
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Nathan Higginbotham Aug 23, 2010 10:10 AM 
left a VM, Also going to email
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Joshua Johnson Aug 19, 2010 04:35 PM 
Jerrie can not access the H drive or the I drive.
She has tried to restart the computer several
times, This issue has been happing for several
weeks. she has tried to map them and this is not
working. She has been storing files on a jump drive

88419
parparj@wou.edu
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