Service Request Ticket

Service Request Information

CONTACT	Name	Hansen, Jennifer	Date	Aug 23, 2010 03:18 PM
	Department	Service Learning & Career Development	Phone	88652
	Location		Email	hansenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081158 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GB3G5J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070962, Adobe Creative Suite Premium Win from P0050226, Dreamweaver
	Wired NIC	00:24:E8:1B:65:D5

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Sep 09, 2010 08:26 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Sep 09, 2010 08:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Sep 09, 2010 08:26 AM	**This is an email** I am good to go! Thanks Teresa! Have a great day! Jenn	Add Attachment
Teresa Hutchinson	Sep 09, 2010 07:43 AM	**This is an outgoing email** Hi Jennifer, We were just following up with you regarding a service request that we have for you (#38883) X: drive is unavailable We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Have a good day!!! Thanks, Teresa Hutchinson	Add Attachment Public
Teresa Hutchinson	Aug 27, 2010 08:34 AM	**This is an outgoing email** Hi Jennifer, We were just emailing you regarding a service request that we have for you. (#38883) Your X: drive is unavailable Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Brian Berkley	Aug 23, 2010 03:46 PM	Task reassigned to Ron Swartzendruber.	Add Attachment
Kevin Elmore	Aug 23, 2010 03:18 PM	She hasn't looked for her X: drive last week and was on vacation the week before, so she doesn't know if the server/power outage is the cause, but she cannot access the X: drive for Career Services.	Add Attachment