Service Request Ticket - # 38889

Service Request Information

CONTACT Name Charlton, Deb   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 24, 2010 08:37 AM
Department Graduate Studies Phone 88597
Location Email charltod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080582[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP LaserJet P3005DN Printer #Q7815A#ABA
Serial No. n/a Location PDR

Model Q7815A Hostname ad-masters.wou.edu
Notes 100-sheet multipurpose tray, 500 sheet input tray, duplexing printer Maintenance: fuser ASM 110V from P0076988 Sept 2010, maintenance fuser ASM 110V LJ P3005 on P0080311 5-2011; HP LJP3005 Maint Kit from P0092042 SR51717 SEPT2013, Feeders Paper trays & Assemblies #RM1-3716-000 from P0092144 SR51791 OCT2013, Ink/Toner Refill

Wired NIC 00:21:5A:7B:1A:E4

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Teresa Hutchinson Sep 08, 2010 02:12 PM 
****This is an email****

Thanks so much for the repairs - our printer 
works great!
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Adam Wehner Sep 08, 2010 01:53 PM 
Status changed from (3) Order in Process to (5) Completed
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Adam Wehner Sep 08, 2010 01:53 PM 
I replaced the fuser in this printer and it is
back up and running.
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Adam Wehner Sep 03, 2010 02:19 PM 
Status changed from (1) Pending to (3) Order in Process
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Adam Wehner Sep 03, 2010 02:19 PM 
The fuser is on order and will be here next week.
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Teresa Hutchinson Sep 02, 2010 12:49 PM 
****This is an email****

We still need this for the original problem with 
the printer, now pending the fuser which Adam 
says is still on order.

Thanks,
Deb
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Teresa Hutchinson Sep 02, 2010 12:45 PM 
****This is an email****

Hi again:

Adam was here when the part came in and he looked 
at it and said our staff wouldn't be the ones to 
do this.  I checked with Martin DeLeon at IKON 
and confirmed that an IKON tech has to do the 
work so I have a service call in to them. 

Thanks,
Deb
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Teresa Hutchinson Sep 02, 2010 12:05 PM 
****This is an email****

Hello Teresa and Adam:

We got the postscript part today and have it here 
to be installed at your earliest opportunity.

Thanks,
Deb
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Teresa Hutchinson Sep 02, 2010 08:39 AM 
****This is an email****

On this one, Adam said we needed an new fuser 
which is under warranty so he said he would be 
getting one soon.  We will also have a work order 
to install a postscript in the Provost's new 
Riccoh copier so Linda can print color from her 
Mac - we haven't gotten the part yet.

Thanks,
Deb
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Teresa Hutchinson Sep 02, 2010 08:13 AM 
****This is an outgoing email****
Hi Deb,

We were just emailing you regarding a service 
request that we have for you. (#38889)

The printer 'masters' in the Graduate Office is 
having bad ink issues.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Brian Berkley Aug 25, 2010 02:40 PM 
Task reassigned to Adam Wehner.
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Kevin Elmore Aug 24, 2010 08:37 AM 
There is a new cartridge in it and there extra ink
that is showing up in the corner of pages.
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