Service Request Ticket - # 38890

Service Request Information

CONTACT Name Hoobler, Gudrun   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 24, 2010 09:12 AM
Department Humanities Division Phone 88715
Location Email hoobleg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040621[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag 5Y2QV61 Description OptiPlex GX280 SFF, Pentium 4, 3.2GHz, 1M, 800MHz
Serial No. 5Y2QV61 Location ITC Fee Payment

CPU Pentium 4-3.2GHz


OS Software MS Office Pro 2003 from P0051548, Dreamweaver 4

Wired NIC 00:11:43:BA:CD:9D


TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Oct 14, 2010 12:07 PM
Status changed from (1) Pending to (5) Completed
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Dale Goodell Oct 13, 2010 03:31 PM
Task reassigned to Dale Goodell.
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Tricia Flaherty Oct 12, 2010 04:57 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Oct 11, 2010 01:49 PM
This new station will be on counter in ITC 008 
with GFA setup form
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Gabriel Thrash Oct 11, 2010 11:54 AM
Task reassigned to Tricia Flaherty.
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Gabriel Thrash Oct 11, 2010 11:54 AM
Possibly needs new computer.  
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Gabriel Thrash Oct 11, 2010 11:20 AM
****This is an email****
Hi, this is Gabe with UCS and im emailing you to
see when you 
will be available for a tech to come by and fix
your internet 
issues for you. You can call us back at ext. 88925
to let us know 
your schedule.

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Gabriel Thrash Sep 29, 2010 09:09 AM
called and left vmail.
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Teresa Hutchinson Sep 29, 2010 09:00 AM
Status changed from (5) Completed to (1) Pending
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Teresa Hutchinson Sep 29, 2010 09:00 AM
Gudrun called back to say that it's not 
connecting again after all.  :(
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Gabriel Thrash Sep 28, 2010 08:41 AM
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Sep 28, 2010 08:41 AM
she got on her email while i talked to her on the
phone and everything worked. 
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Gabriel Thrash Sep 22, 2010 09:26 AM
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Sep 21, 2010 08:55 AM
****This is an email****
Hi, this is Gabe with UCS and im emailing you to see when you 
will be available for a tech to come by and fix your internet 
issues for you. You can call us back at ext. 88925 to let us know 
your schedule.
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Gabriel Thrash Sep 20, 2010 11:06 AM
Called and left vmail requesting availability.
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Teresa Hutchinson Sep 17, 2010 02:54 PM
Status changed from (7) Waiting for Contact to (1) Pending
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Teresa Hutchinson Sep 17, 2010 02:54 PM
****This is an email****

Hi Teresa,
I'll be in the office Monday starting about 
9 .... I can leave it open for your guys to come 
in and work on the computer.
Gudrun
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Teresa Hutchinson Sep 17, 2010 01:49 PM
****This is an outgoing email****
Hi Gudrun,

We were just emailing you regarding a service 
request that we have for you.  (#38890)

Description: Computer is not connecting to the 
Internet.

We were wondering if you had some different dates 
and times that you might be availble for a 
technican to come by and assist with this 
request.  If you could just let us know, that 
would be a huge help.  

Thanks,
Teresa Hutchinson
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Public
Nathan Higginbotham Sep 15, 2010 01:58 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Lance Jewett Sep 13, 2010 11:27 AM
Task reassigned to UCS Tech.
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Lance Jewett Sep 07, 2010 02:58 PM
No one in that office is there
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Lance Jewett Aug 25, 2010 09:18 AM
Called left VM
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Kevin Elmore Aug 24, 2010 02:03 PM
Task reassigned to Lance Jewett.
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Lance Jewett Aug 24, 2010 01:56 PM
Called and was not in
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Kevin Elmore Aug 24, 2010 09:12 AM
It's been going on since spring term.  Sometimes
it will connect after a long period of time.
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