Service Request Ticket - # 38892

Service Request Information

CONTACT Name Parpart, Jerrie Lee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 24, 2010 10:30 AM
Department Library & Media Services Phone 88419
Location Email parparj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050365[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000 Intel Pentium M, 1.73GHz/2MB,533MHz
Serial No. 3Y6GG81 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0054493

Wired NIC 00:12:3F:E8:AD:08


Wireless NIC 00:13:CE:1A:4D:60

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Aug 30, 2010 08:16 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Aug 30, 2010 08:16 AM 
got everything straightened out.
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Gabriel Thrash Aug 24, 2010 03:13 PM 
have it in the office. i need Ellis to add the mac
address for me so it can connect for other users.
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Joshua Johnson Aug 24, 2010 01:13 PM 
called and said that it is a laptop
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Brian Berkley Aug 24, 2010 10:58 AM 
Task reassigned to Gabriel Thrash.
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Brian Berkley Aug 24, 2010 10:58 AM 
same laptop as yesterday!
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Kevin Elmore Aug 24, 2010 10:35 AM 
she had a student worker attempt to log on, but
the computer said that MASH was not available.
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Kevin Elmore Aug 24, 2010 10:30 AM 
Task reassigned to UCS Tech.
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Kevin Elmore Aug 24, 2010 10:30 AM 
It tells Jerrie Lee that she is not in the MASH
domain, even though she's logged in on her own
desktop in her office.
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