Service Request Ticket - # 38904

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 25, 2010 07:21 AM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080468[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 57JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380, BiQuery, Secure CRT, Secure FX, Epson SCan for GT-2500+ networked scanner

Wired NIC 00:21:70:6F:D9:77

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Aug 25, 2010 09:38 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Aug 25, 2010 09:38 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Aug 25, 2010 09:38 AM 
set his firefox to auto detect proxy. it was on
manual detect.
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Brian Berkley Aug 25, 2010 09:22 AM 
we dont use a proxy
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Teresa Hutchinson Aug 25, 2010 07:21 AM 
Darin said for the last two days he can't open 
Firefox and when he tries he receives an error 
message saying "proxy server refuses 
connection...contact your network services..."
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