Service Request Ticket - # 38918

Service Request Information

CONTACT Name Helpdesk, Helpdesk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 25, 2010 02:57 PM
Department Phone 88925
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060239[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. B3L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:14:F7

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Dec 13, 2010 08:10 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Dec 13, 2010 08:10 AM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Dec 13, 2010 08:10 AM 
Closed - no contact back
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Teresa Hutchinson Nov 10, 2010 04:18 PM 
****This is an email****

Hi Irja,

We were just following up with you regarding an 
older service request that we have for you 
(#38918) relating to the power button not turning 
on your computer, seeming to be broken.  We were 
just wondering if we could be of any additional 
assistance with this?  If so, just let us know, 
we'll be happy to help.

Thanks,
Teresa
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Nathan Higginbotham Aug 27, 2010 11:48 AM 
Lance set up a temp with her hard drive in the
machine.
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Nathan Higginbotham Aug 26, 2010 02:19 PM 
Task reassigned to Adam Wehner.
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Nathan Higginbotham Aug 26, 2010 02:19 PM 
I mean Power Supply. Waiting for Adams advice on
buying a new one.
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Nathan Higginbotham Aug 26, 2010 02:18 PM 
She needs a new hard drive in the computer.
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Nathan Higginbotham Aug 26, 2010 11:05 AM 
The NS Building was empty. The desktop is on
Lance's Desk.
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Teresa Hutchinson Aug 25, 2010 03:01 PM 
She is located in NS 221.

Phone:  8-8491
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Teresa Hutchinson Aug 25, 2010 02:57 PM 
88491 
Irja Galvan

Power button is going out on your computer.  Will 
not turn her computer on. Just gives a red and 
yellow light.
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