Service Request Ticket - # 38919

Service Request Information

CONTACT Name Solario, Sheree   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 25, 2010 03:06 PM
Department Student Enrichment Program Phone 88031
Location Email solarios@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20071246[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 5FJTGG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003

Wired NIC 00:1E:C9:7C:90:B6


TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public

Entered by Date Memo
Nathan Higginbotham Aug 26, 2010 04:53 PM
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Aug 26, 2010 04:53 PM
In this task I had to rename her old profile with
a backup. Then had her log in and created a new
outlook java connector. This fixed her problem.
Then copied over the old files. Also made sure her
documents were backed up.
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Brian Berkley Aug 26, 2010 04:51 PM
Task reassigned to Nathan Higginbotham.
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Brian Berkley Aug 26, 2010 04:51 PM
nathan fixed this
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Brian Berkley Aug 26, 2010 11:26 AM
Task reassigned to Brian Berkley.
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Brian Berkley Aug 26, 2010 11:26 AM
Sheree,

Go to Start, Run and type: \\blake\push
Click OK.

Install may2010.exe and follow the prompts.

Install the office2007.reg or office2003.reg based
on whichever version of outlook you are using.

If you have a Windows search bar in your task bar,
it needs to be uninstalled.
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Teresa Hutchinson Aug 25, 2010 03:06 PM
She needs a patch for Outlook to be able to use 
her calendar and task list or add any new 
contacts.
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