Service Request Ticket - # 38934

Service Request Information

CONTACT Name Hautala, Bob   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 26, 2010 05:57 PM
Department Health & Exercise Science Phone 88262
Location Email hautalar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20081113[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook, 13-inch, aluminum #Z0FU
Serial No. SW89220Q48QS Location PDR

CPU 2GHz Intel Core Duo


OS Unknown Software Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools)and iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand) Office Pro 2008 for MAC from P0070637, QuickTime 7 Pro for Mac from P0071707, iWork '09 from P0076809 Aug2010

Wired NIC 00:25:4B:C5:B2:94


Wireless NIC 00:25:00:48:6A:33

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ttodorov05@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Sep 01, 2010 10:01 AM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Sep 01, 2010 10:01 AM 
installed and updated
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Teresa Hutchinson Sep 01, 2010 09:17 AM 
Bob stopped by to check on a time and Todor was 
working and said he was going to go over with him 
right now.
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Teresa Hutchinson Aug 30, 2010 03:56 PM 
Available time would be Wednesday, anytime after 
9:00 a.m.
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Teresa Hutchinson Aug 30, 2010 10:06 AM 
****This is an outgoing email****
Hi Bob,

We were just emailing you regarding a service 
request that we have for you. (#38934)

Install iWork '09 on Macbook laptop per order 
#4442

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Todor Todorov Aug 27, 2010 01:52 PM 
Task reassigned to Todor Todorov.
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Todor Todorov Aug 27, 2010 01:52 PM 
left a VM asking for available day and time
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Tricia Flaherty Aug 26, 2010 05:57 PM 
software is on
T:\5. Mac Software\Apple iWorks\iWork '09
Invoice will go out via campus mail
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