Service Request Ticket - # 38972

Service Request Information

CONTACT Name Plahn, Ambre   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 31, 2010 09:36 AM
Department Special Projects Phone 89763
Location Email plahna@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20090901[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
Serial No. W80164ZYATP Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Microsoft Office for Mac 2008 from P0076811

Wired NIC 58:B0:35:F4:81:A4


Wireless NIC F8:1E:DF:EB:B9:6D


Bluetooth NIC 58:B0:35:8E:93:F9


TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

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Entered by Date Memo
Teresa Hutchinson Sep 01, 2010 12:15 PM
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Sep 01, 2010 12:15 PM
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Sep 01, 2010 12:15 PM
****This is an email****

Hi Teresa,

Wow, so fast! We got it and Adam came by to help 
us set it up.

Thanks again! I will be sure to email you on 
September 20th to switch the plan to domestic.

Have a great week.

Ambre ;)
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Teresa Hutchinson Sep 01, 2010 10:53 AM
She leaves for China this weekend and is hoping 
to have it working by the end of the day Thursday.
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Teresa Hutchinson Sep 01, 2010 10:53 AM
I ordered a new AT&T laptop connect card for 
her.  It arrived today and I've emailed her to 
let her know it's here.  Not sure if she will 
need additional help setting it up or not?
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Nathan Higginbotham Aug 31, 2010 10:28 AM
Suggested a worldwide plan to add to her account
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Teresa Hutchinson Aug 31, 2010 09:38 AM
She is available until the end of this Thursday.

She said that wireless works great on campus but 
when she goes home it does not work.  I explained 
that WOU wireless does only work on campus only 
and that if she goes off campus that she needs to 
connect with a carrier for the wireless service, 
Sprint, AT&T etc.  She said she needs to talk to 
someone asap to find out she can get it to work 
when she goes to China soon.  Not sure if she 
needs to get laptop connect cards through 
Sprint/AT&T?  
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Teresa Hutchinson Aug 31, 2010 09:36 AM
She needs to get wireless to work on this Mac 
laptop.
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