Service Request Ticket

Service Request Information

CONTACT	Name	Rezell, Deborah	Date	Sep 01, 2010 09:32 AM
	Department	University Computing Solutions	Phone	88975
	Location		Email	rezelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060252 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	13l9vb1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051,transfered from 20020707-Adobe Acrobat 5/6 Standard from P0042186 , Dreamweaver MX from P0042204
	Wired NIC	00:13:72:A6:57:57

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jan 10, 2011 03:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jan 10, 2011 03:39 PM	Beca said they got a new one, and said to close the task.	Add Attachment
Nathan Higginbotham	Sep 08, 2010 09:27 AM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Sep 02, 2010 03:45 PM	I've updated her ldap to show her as paid for wireless	Add Attachment
Nathan Higginbotham	Sep 01, 2010 01:28 PM	on my desk. Adam is going to order a new PSU	Add Attachment
Nathan Higginbotham	Sep 01, 2010 01:24 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Sep 01, 2010 01:24 PM	out of warranty. Power supply.	Add Attachment
Teresa Hutchinson	Sep 01, 2010 09:32 AM	Deborah has a computer that will not boot up. It's on the counter across from the sink with a note of the SR number. She would like to have a working one in the meantime while this one is being repaired.	Add Attachment