Status changed from (1) Pending to (5) Completed

Reimaging laptop today

Task reassigned to Richard Kavanagh.

Installed 64bit Windows 7 on identical hardware,
installed SPSS 18 and Amos 18, and Amos appears to
work without issue.

I am now inclined to believe that the image for
the E6410's is bad and needs redone.

Installed software on identical laptop and it
still does not work, uploaded screen captures of
error messages to SPSS Support, sent message to
SPSS Support, and sent message to SPSS Support
Management.

I have heard nothing from SPSS regarding this issue.

I would like to approach this by rebuilding this
laptop.  I will see if we can get a duplicate
laptop from Tricia to test with first.

I installed it in a vmware single cpu XP VM and it
works fine.

 I spent all morning, first with SPSS support, and
then with Debbie working on resolving this issue.
We got the correct authorization codes,
uninstalled/reinstalled Amos, re-ran the license
wizards for all products, and still do not get any
functionality out of the Amos program.

The symptoms are identical to an issue we
experienced installing PASW 17 & 18 on one of our
terminal servers that has 32 processors. That
required SPSS Developers to create hotfixes both
times due to errors in the code.

Debbie is going to forward the last message she
received from SPSS support to me, and I am going
to send my findings to their support agent and
insist on the developers working to debug this issue.

I am fairly certain it has something to do with
the fact that Debbie's laptop is the latest
generation multi-core Intel processor which shows
up as 4 CPUs based on my previous experience with
our 32core terminal server.

Task reassigned to Brian Berkley.

****This is an email****
Hi,

 I just received word that this service request
had been completed. Unfortunately, even though UCS
sent me the correct authorization codes for AMOS
software this did not result in the AMOS  software
becoming functional. There is still some problem
with the graphics portions of the program not
working - and these are the 'guts' of the
software. I cannot perform any analyses with the
software without the graphics functions operational.
   I have a case currently open with SPSS tech
support and will continue to pursue that - not
sure what else to do since this is software that
WOU purchased in June 16 that has not been
operational.

Called her and it is mostly working, SPSS techs
are fixing stuff on their end.

****This is an email****
Hi Deborah,
This is Lance with UCS from Western Oregon and i'm
emailing you in regards to your task about SPSS
add on causing problems. We have the PASW 18.0
missing values add on. which should fix the issue
you are having. We do not have a correct phone
number for you So if you could please reply to
this email we will get you the needed information
to get your software working correctly. If you
have any questions please reply to this email or
call the Service Desk.

Thank you,
UCS
Lance Student Tech

Missing Values: 6f3a01c831c201494e1f 

Jonie is checking on this

****This is an email****
Hi ,

I need help with restoring function to my PASW
18.0 Statistics Base and AMOS 18.0 software. My
laptop was supposed to have the following
analytical software:

1. PASW 18.0 Statistical Base
2. AMOS 18.0
3. Add-on module PASW 18.0 Missing Values

When I installed the license authorization codes
for the PASW 18.0 Missing Values, it wiped out the
other two software packages that were installed on
my laptop.

 I just talked with PASW 18.0 technical support
and found the following:

1. WOU UCS purchased the "stand-alone" version of
PASW 18.0 Missing Values instead of the 'add-on'
module that works in conjunction with the PASW
18.0 Statistics Base which UCS already purchased.
When I installed this Missing Values stand-alone
software, this replaced the PASW 18.0 Statistics
Base and AMOS module from my computer -
essentially uninstalling them.

 SPSS/PASW can correct the situation and give us
the correct 'add-on' Missing values module instead
of the 'stand-alone' .

Please send me:

2.  The current license Authorization Code for
PASW 18.0 Statistics Base that UCS has - perhaps
Brian Berkeley has this? so I can re-install the
PASW 18.00 Statistics Base to make it usable. Tech
support has sent me a new license authorization
code for the missing values add-on module that
will work with the statistics base.

3.  The correct license authorization code for
AMOS that UCS purchased - since the code that
Brian sent to me is incorrect [contains only 18
characters and should contain 20 characters].

4.  An SPSS/PASW purchase order number or contract
or serial number (not UCS order #) for the PASW
18.0 Statistics Base.

Each software package requires its own license
authorization code:
PASW 18.0 Statistics Base
Missing Values Add-on Module  [not stand-alone]
AMOS 18.0