Service Request Ticket

Service Request Information

CONTACT	Name	Jameson, Katie	Date	Sep 02, 2010 02:09 PM
	Department	Financial Aid	Phone	88436
	Location		Email	jamesonk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080586 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	HC23TH1	Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	HC23TH1	Location	was Mario Torres-Mora, FA
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642, transfered from W#20030415 Adobe Acrobat 8.0 Pro from P0064755, Adobe CS4 from P0068583 downgraded to Contribute 3 installed 12-2008
	Wired NIC	00:21:70:48:9F:96

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Katie Halvorson	Sep 09, 2010 01:30 PM	Called back today and said that it is opening just fine but something about maybe you needing to put some other programs on there that were taken off? She was calling to see if you needed to use it again or everything was completed.	Add Attachment
Gabriel Thrash	Sep 08, 2010 08:40 AM	renamed the PSAPI.DLL to PSAPI_old.DLL and everything worked fine.	Add Attachment
Nathan Higginbotham	Sep 07, 2010 04:32 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Brian Berkley	Sep 07, 2010 03:28 PM	reimage machine	Add Attachment
Katie Halvorson	Sep 02, 2010 02:09 PM	Microsoft Contribute says "entry point not found" She had a virus and then got it fixed and then since it has been fixed this program hasn't been working. WOU# 20080586	Add Attachment