Service Request Ticket - # 39023

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 02, 2010 03:06 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20080525[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description DellOptiPlex 755 USFF, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. CK4VPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows 7 Pro upgrade on P0081747, Microsoft Office Pro Plus 2007 from P0068583

Wired NIC 00:21:70:6D:88:1A


TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public

Entered by Date Memo
Nathan Higginbotham Oct 06, 2010 09:30 AM
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Oct 06, 2010 09:30 AM
added the device again through Bluetooth hardware.
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Nathan Higginbotham Oct 05, 2010 06:27 PM
This needs to be checked again. The mouse is on my
desk.
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Nathan Higginbotham Sep 27, 2010 10:34 AM
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Sep 27, 2010 10:34 AM
needs a new keyboard and mouse set. This one is
broken.
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Gabriel Thrash Sep 24, 2010 10:51 AM
Went by to try and fix or image but the room is in
use until 430 today.
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Teresa Hutchinson Sep 24, 2010 09:20 AM
Task reassigned to UCS Tech.
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Teresa Hutchinson Sep 24, 2010 09:20 AM
Reassiging since I believe Jordan is working in 
the Landers Lab for a bit.
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Nathan Higginbotham Sep 16, 2010 02:50 PM
Task reassigned to Jordan Colton.
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Jordan Colton Sep 16, 2010 11:29 AM
Lance said that Gabe never got to image the computer because they 
ended up having a meeting when he went over. 
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Gabriel Thrash Sep 08, 2010 08:47 AM
Task reassigned to UCS Tech.
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Gabriel Thrash Sep 07, 2010 12:53 PM
replaced batteries. keyboard works fine now, but mouse freezes  
once you login. Im going to reimage the box (GX620) and see if 
there is still a problem after.
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Gabriel Thrash Sep 07, 2010 12:39 PM
Task reassigned to Gabriel Thrash.
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Emily Kavanagh Sep 02, 2010 03:06 PM
Keyboard and mouse in the smart classroom room 
107 won't connect. They won't move or type they 
trried to reconnect and that did nothing. 
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