Service Request Ticket

Service Request Information

CONTACT	Name	Solario, Sheree	Date	Sep 03, 2010 09:04 AM
	Department	Student Enrichment Program	Phone	88031
	Location		Email	solarios@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071246 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	5FJTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7C:90:B6

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Sep 03, 2010 02:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Sep 03, 2010 02:04 PM	readded her address book	Add Attachment
Emily Kavanagh	Sep 03, 2010 11:53 AM	Nw that everything is fixed she cannot open her address/contact list. "Adress list cannot be displayed contest folder may have been moved deletd or don't have permission." But she can see her contacts she they haven't been deleted she just can't open the folder.	Add Attachment
Emily Kavanagh	Sep 03, 2010 11:51 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Todor Todorov	Sep 03, 2010 11:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Sep 03, 2010 11:27 AM	To delete the file I created a temp PST file and changed the default delivery location in her email account to it. Then browsed to and deleted the message from the old store file; restarted Outlook and restored her delivery location. Also, I showed her how to use the public_html drive.	Add Attachment
Todor Todorov	Sep 03, 2010 10:56 AM	Task reassigned to Todor Todorov.	Add Attachment
Teresa Hutchinson	Sep 03, 2010 09:04 AM	She tried to send a large email file in Outlook yesterday and it was to large so it's locked up her email and she needs to know how to delete the email so things will get back on track.	Add Attachment
Teresa Hutchinson	Sep 03, 2010 09:04 AM	Browser: Outlook	Add Attachment Public