Service Request Ticket - # 39048

Service Request Information

CONTACT Name Harding, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 07, 2010 08:12 AM
Department VP Academic Affairs/Provost Phone 88807
Location Email hardinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060234[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. F1L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, Adobe CS3 Design Standard WIN from P0062312

Wired NIC 00:13:72:A6:59:E9

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Sep 07, 2010 12:45 PM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Sep 07, 2010 12:45 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Sep 07, 2010 12:45 PM 
I got the Firefox to work now. Uninstalled and purged.
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Kevin Elmore Sep 07, 2010 12:33 PM 
See SR#39066 before closing this ticket.
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Brian Berkley Sep 07, 2010 11:59 AM 
uninstall and reinstall firefox for her, make sure
to backup bookmarks

works in IE, works from other computers in Firefox
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Brian Berkley Sep 07, 2010 11:55 AM 
browser issue
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Teresa Hutchinson Sep 07, 2010 08:12 AM 
She just got back from vacation and her calendar 
is not working.  She is using webmail.  It's not 
showing anything and when she goes in acts like 
she's unsubscribed but she is and can't see other 
co-workers schedules.
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