Service Request Ticket

Service Request Information

CONTACT	Name	Ratzlaff, Mary J.	Date	Sep 07, 2010 09:44 AM
	Department	Bookstore	Phone	88670
	Location		Email	ratzlafj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091108 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	5BS7SL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	5BS7SL1	Location	Ready for PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 ,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957
	Wired NIC	B8:AC:6F:83:0F:EB

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Sep 07, 2010 03:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Sep 07, 2010 03:50 PM	removed virus from her computer.	Add Attachment
Teresa Hutchinson	Sep 07, 2010 03:43 PM	I talked to Gabe and he said he would run back over there - she can't open up Internet Explorer but everything else is working fine.	Add Attachment
Lance Jewett	Sep 07, 2010 03:06 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Teresa Hutchinson	Sep 07, 2010 09:44 AM	Browser: Webmail	Add Attachment Public
Teresa Hutchinson	Sep 07, 2010 09:44 AM	It worked fine earlier today and then the tried again and received this error message.	Add Attachment