Service Request Ticket - # 39087

Service Request Information

CONTACT Name Monge, Robert   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 08, 2010 11:24 AM
Department Library & Media Services Phone 88887
Location Email monger@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090927[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. HVKKQl1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software MS Office Pro Plus 2007 license from P0074772, Adobe Captivate 5 WIN from P0076330, transfered from W#20070144 Articulate Studio 2nd Edtion Pro from VISA2008/08/1104:08:47, TechSmith-Camtasia Studio/SnagIt Bundle from VISA2008/08/1104:08:23, and CrazyTalk 5 Pro from VISA2008/08/1104:08:57, upgrade Techsmith SnagIt WINv11.2 & Camtasia Studio WINv8.1 from VISA2013003723

Wired NIC 00:26:B9:8E:6A:8F

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Sep 09, 2010 10:51 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Sep 09, 2010 10:51 AM 
Installing the system. Updated sophos. He will
install the software.
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Nathan Higginbotham Sep 08, 2010 03:46 PM 
ready to go. Will be delivering this tomorrow morning.
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Nathan Higginbotham Sep 08, 2010 03:20 PM 
Have to Re Image this machine. It is not running
right.
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Katie Halvorson Sep 08, 2010 02:27 PM 
****This is an email****
Nathan had asked me to run Sophos after he worked
on my computer WOU 20090927[Edit Inv]

4 items were detected. 

I've included a screen shot of the Sophos Scan 

--Robert Monge
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Brian Berkley Sep 08, 2010 11:59 AM 
Task reassigned to Nathan Higginbotham.
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Brian Berkley Sep 08, 2010 11:59 AM 
Nathan is working it..
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Joshua Johnson Sep 08, 2010 11:24 AM 
I ran a Sophos scan on my computer WOU #20090927[Edit Inv]
and it detected two instances of the same trojan
virus.

Sophos says it needs to be removed manually.

I've attached two screen shots identifying the
virus and the location of it.  
  
-- Robert Monge
Instruction & Outreach Librarian
Western Oregon University

monger@wou.edu
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