Service Request Ticket - # 39125

Service Request Information

CONTACT Name Saffell, Tamie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 10, 2010 09:14 AM
Department Student Success & Advising Office Phone 88057
Location Email saffellt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060260[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. D4L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A9:0B:37

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact ttodorov05@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Sep 10, 2010 01:23 PM 
Task reassigned to Todor Todorov.
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Todor Todorov Sep 10, 2010 01:23 PM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Sep 10, 2010 01:23 PM 
sophos, windows, firefox, and adobe are updated
now. ran ccleaner, malwarebytes, and
spywareblaster. looks good
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Brian Berkley Sep 10, 2010 09:39 AM 
Sophos 7.6.9

may need re-imaging
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Emily Kavanagh Sep 10, 2010 09:14 AM 
Tamie's computer won't let her move files, copy 
files, or drag files to other places. She noticed 
this yesterday she restarted her computer but 
this problem is still there.
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