Service Request Ticket

Service Request Information

CONTACT	Name	Barnts, Danny	Date	Sep 13, 2010 08:45 AM
	Department	Athletics	Phone	88121
	Location		Email	barntsd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080465 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
	Serial No.	84RDPH1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Unknown	Software	Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0068380 installed as Offcie Pro 2003, Adobe Production Premium CS5 Win from P0075741 installed as Prod. Premium CS4
	Wired NIC	00:21:70:C4:F5:05
	Wireless NIC	00:21:5C:86:D9:8F

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Oct 22, 2010 03:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Oct 22, 2010 03:28 PM	Computer got a new keyboard and is good to go.	Add Attachment
Teresa Hutchinson	Sep 17, 2010 09:48 AM	**This is an email** No problem. Did you happen to know when you would like me to bring my computer in?	Add Attachment
Teresa Hutchinson	Sep 17, 2010 08:01 AM	**This is an outgoing email** Hi Danny, We were just emailing you regarding a service request that we have for you. (#39144) Laptop needs a new keyboard. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Nathan Higginbotham	Sep 13, 2010 09:05 AM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Sep 13, 2010 08:46 AM	Danny has the laptop and can run it right over when we have the time and parts. He is at 8- 8121. ZG1435 is his index.	Add Attachment
Teresa Hutchinson	Sep 13, 2010 08:45 AM	20080465 - Danny's laptop needs a new keyboard	Add Attachment