Service Request Ticket - # 39161

Service Request Information

CONTACT Name Davis, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 13, 2010 12:24 PM
Department Deaf Studies and Professional Studies Phone 88053
Location Email davisc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070676[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D630 2.40GHz, 4M L2 Cache, 800MHz
Serial No. JPLKYF1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065242 installed as Office Pro 2003, Camtasia Studio7/Snagit10 bundle from VISA2010001843, Adobe Acrobat Pro v9 WIN from P0076844

Wired NIC 00:1C:23:3F:83:E1


Wireless NIC 00:1D:E0:87:67:DD


Bluetooth NIC 00:1E:37:C5:51:DF

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Kurt San Agustin Sep 13, 2010 02:44 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Kurt San Agustin Sep 13, 2010 02:44 PM 
She called back in and said that it started working.
 Add Attachment
Kurt San Agustin Sep 13, 2010 02:18 PM 
Status changed from (5) Completed to (1) Pending
 Add Attachment
Kurt San Agustin Sep 13, 2010 02:18 PM 
The problem is back. She says that it is an
emergency because she cant get anything done.
Add Attachment
Nathan Higginbotham Sep 13, 2010 01:56 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Nathan Higginbotham Sep 13, 2010 01:56 PM 
Unplugged network cable. Restarted then it worked.
 Add Attachment
Nathan Higginbotham Sep 13, 2010 12:52 PM 
Task reassigned to Nathan Higginbotham.
 Add Attachment
Teresa Hutchinson Sep 13, 2010 12:24 PM 
Says applying computer settings and just sits 
there for 10 minutes.  Tried holding down the 
power button and re-starting and that did not 
help.  Lets her login works but just won't let 
her past that.
 Add Attachment