Service Request Ticket - # 39169

Service Request Information

CONTACT Name Yahnke, Eric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2010 08:57 AM
Department Human Resources Phone 88459
Location Email yahnkee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090536[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 727TFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871, Adobe Acrobat Pro v9 from P0076330 transferred to Yhankee W#20130908

Wired NIC 00:26:B9:73:D8:63

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact swartzer@wou.edu 88795

Tracking

Entered by Date Memo
Ron Swartzendruber
Email

Public
Entered by Date Memo
Ron Swartzendruber Sep 15, 2010 04:33 PM 
Status changed from (1) Pending to (5) Completed
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Ron Swartzendruber Sep 15, 2010 04:33 PM 
Talked him through it over the phone and he's
happy now.
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Teresa Hutchinson Sep 15, 2010 08:34 AM 
****This is an email****

Hi Teresa,

Thanks for checking in.  I received ticket number 
39169 Monday for the same issue.  I need help 
setting up a connection to the new Budget Office 
website.  I sent Ron Swartzendruber an email on 
Sunday and haven't heard back.  Perhaps he's out 
of the office?  If there's anyone else available 
it would be a great help if they could get me 
started.

Thanks again,
Eric
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Brian Berkley Sep 14, 2010 09:12 AM 
Task reassigned to Ron Swartzendruber.
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Brian Berkley Sep 14, 2010 09:12 AM 
Needs help setting up contribute, i fixed his x
drive issue.
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Emily Kavanagh Sep 14, 2010 08:57 AM 
Eric needs to be able get into the X drive. He's 
not sure when id dissappeared but he needs it 
back. He also needs help setting up a connect to 
manage a web site with. Computer 20090536[Edit Inv]
88459
He will be in his office all day today.
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