Service Request Ticket - # 39186

Service Request Information

CONTACT Name Hernandez-Hunter, Anna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2010 03:40 PM
Department Multicultural Student Services Phone 88195
Location Email hernana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090553[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. Upgr71LPFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:75:17:A6

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Sep 24, 2010 10:12 AM 
Task reassigned to Teresa Hutchinson.
 Add Attachment
Teresa Hutchinson Sep 24, 2010 10:12 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Teresa Hutchinson Sep 24, 2010 10:11 AM 
Task reassigned to UCS Tech.
 Add Attachment
Teresa Hutchinson Sep 24, 2010 10:11 AM 
****This is an email****

Hi Teresa-
No, it is not longer doing this.  Thanks for 
checking in and sorry it took me a bit to 
respond. 
:) Anna
 Add Attachment
Teresa Hutchinson Sep 24, 2010 09:19 AM 
****This is an outgoing email****
Hi Anna,

We were just checking in with you regarding a 
service request that we have for you (#39186).

Web mail calendar keeps popping up with a time 
slot and takes over the event every day.

We were wondering if this is still occuring for 
you?  If so, just let us know, we'll be happy to 
help.  

Thanks!
Teresa Hutchinson
 Add Attachment
Public
Dave Diemer Sep 17, 2010 05:14 PM 
Sent Anna email requesting if she's still having
issues, and if so how she should be able to stop
the behavior.
 Add Attachment
Brian Berkley Sep 14, 2010 04:53 PM 
Task reassigned to Network Support.
 Add Attachment
Teresa Hutchinson Sep 14, 2010 03:40 PM 
A problem with her calendar.  Acting weird.  
Doing a pre-sloted time slot like a new event.  
But if there is something there.  It seems to 
automatically pop up every day.  She is using 
webmail
 Add Attachment