Service Request Ticket - # 39187

Service Request Information

CONTACT Name Helpdesk, Helpdesk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2010 04:09 PM
Department Phone 88925
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020545[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4550, P4-2.53Ghz
Serial No. 3K3JT21 Location PDR

CPU Pentium 4-2.53GHz


OS Unknown Software

Wired NIC 00:07:E9:7E:58:7A

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Sep 15, 2010 01:59 PM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Sep 15, 2010 01:59 PM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Sep 15, 2010 01:59 PM 
This is related to the Network card that went out.
The wou number for this is the monitor.
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Teresa Hutchinson Sep 14, 2010 04:09 PM 
She will not be there but said the office is 
available.
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Teresa Hutchinson Sep 14, 2010 04:09 PM 
The person calling is Shelby Morgan.  She will be 
out until next Tuesday. They have a computer in 
Todd Rm 245-DB Link Library.  It's saying that 
this system can't login you in because the Mash 
Domain is not available.  This is a Dell 
computer.  They made sure Mash is selected and 
that's not working either.
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