Service Request Ticket - # 39197

Service Request Information

CONTACT Name DeNoyer, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 15, 2010 12:24 PM
Department College of Liberal Arts and Sciences Phone 88690
Location Email denoyes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20081180[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 8560DN Color Printer #8560/DN
Serial No. fbt272761 Location PDR

Model 8560/DN Hostname
Notes duplexing, Tray 1-100 sheets, Tray2-525 sheets, output 250 sheets, 30ppmcolor or B&W Ink/Toner Refill

Wired NIC 00:00:AA:C5:7D:42

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Katie Halvorson Sep 16, 2010 10:04 AM 
Task reassigned to Self Resolved.
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Katie Halvorson Sep 16, 2010 10:04 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Sep 15, 2010 12:29 PM 
Task reassigned to Adam Wehner.
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Teresa Hutchinson Sep 15, 2010 12:24 PM 
The error codes appears to be related to a 
printer jam from the ink stick.  There is a 
broken or partial ink stick jamming the printer.  
They removed the broken one and replaced it with 
a new one.
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