Service Request Ticket - # 39220

Service Request Information

CONTACT Name Hedgepeth, Sandra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2010 11:03 AM
Department Creative Arts/Theater-Dance Phone 88739
Location Email hedgepes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090900[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
Serial No. W80164ZWATP Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Microsoft Office for Mac 2008 from P0074772, TRANSFERED to W#20140656: Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114

Wired NIC 58:B0:35:F2:93:95


Wireless NIC F8:1E:DF:EB:B5:EE


Bluetooth NIC 58:B0:35:8E:92:16

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Sep 28, 2010 08:19 AM 
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Sep 21, 2010 11:25 AM 
Status changed from (4) On Hold to (1) Pending
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Tricia Flaherty Sep 21, 2010 11:25 AM 
In her phone conversation with me she had clearly
decided on the desktop but if she wants a laptop
know then I will change it I have adjusted
inventory and will recreate the Setup form
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Dale Goodell Sep 21, 2010 10:15 AM 
Status changed from (6) Ready to Deliver to (4) On Hold
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Dale Goodell Sep 21, 2010 10:15 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Dale Goodell Sep 21, 2010 10:15 AM 
In a phone conversation with Sandy, she said she
had ordered/requested a MacBook Pro laptop.  She,
Lenore and Tricia will need to work out these
details.  Her iMac is ready to deliver and setup,
in the unlikely event she decided to keep it.
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Dale Goodell Sep 16, 2010 12:41 PM 
Task reassigned to Dale Goodell.
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Tricia Flaherty Sep 16, 2010 11:08 AM 
she gave me a cell phone # for a second type of 
contact (503)931-4140
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Tricia Flaherty Sep 16, 2010 11:03 AM 
she is getting Microsoft Office for Mac 2008 from 
P0074772, Adobe Web Premium CS5 Mac License and 
InDesign CS5 MAC license from P0077114(same 
install disks as Burke and Maurice)  This is on 
counter ITC008 with GFA Setup form
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