Service Request Ticket

Service Request Information

CONTACT	Name	Clark, Karen	Date	Sep 16, 2010 11:25 AM
	Department	Social Science	Phone	88912
	Location		Email	clarkk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100209 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	FQDQ1M1	Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	FQDQ1M1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	MS Office Pro Plus 2010 installed as 2007 from P0076811, SPSS Stats Base 19 single user install from P0076979
	Wired NIC	5C:26:0A:02:BC:98
	Wireless NIC	00:27:10:20:6F:88
	Bluetooth NIC	1C:65:9D:01:B0:85

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Oct 07, 2010 11:51 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Adam Wehner	Oct 07, 2010 11:51 AM	She is up and printing now.	Add Attachment
Joshua Johnson	Sep 21, 2010 10:23 AM	called and was wondering when this could be done. 11-230 is when the best times for here would be. She is in HSS 223.	Add Attachment
Adam Wehner	Sep 20, 2010 11:00 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Emily Kavanagh	Sep 17, 2010 04:32 PM	She also is unable to connect to the wireless. She gets an error saying she is not allowed to. She cannot find SPSS on the computer. Tuesday 21 she will be there all morning	Add Attachment
Brian Berkley	Sep 16, 2010 01:51 PM	Task reassigned to Adam Wehner.	Add Attachment
Paul Lambert	Sep 16, 2010 11:28 AM	she will be here between 10 and noon Friday 9/17	Add Attachment
Paul Lambert	Sep 16, 2010 11:27 AM	printer driver for ss-socialscience	Add Attachment
Katie Halvorson	Sep 16, 2010 11:25 AM	WOU# 20100209 Needs printer driver installed.	Add Attachment