Service Request Ticket - # 39251

Service Request Information

CONTACT Name Tucker, Jon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 17, 2010 04:09 PM
Department Student Engagement Phone 88063
Location Email tuckerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20090780[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 90ZNRK1 Description Dell Latitude E6400, 2.80GHz, 6M, 1066MHz FSB
Serial No. 90ZNRK1 Location Loaner

CPU Intel Core 2 Duo T9600(2.8GHz, 1066MHz, 6ML2)


OS Windows XP Pro Software MS Office Pro Plus 2007 license from P0073773, MS OneNote2007 from P0074895, DSLR Remote Pro v3.1 for Windows from VISA2014004233

Wired NIC 00:26:B9:A9:A3:B8


Wireless NIC 00:24:D6:5A:B5:52


Bluetooth NIC 70:1A:04:9C:A7:78


TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Brian Berkley Nov 03, 2010 01:21 PM
Status changed from (2) Scheduled to (5) Completed
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Brian Berkley Nov 03, 2010 01:21 PM
Intel ProSet Wireless was managing wireless
instead of windows.
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Brian Berkley Nov 02, 2010 11:34 AM
Status changed from (1) Pending to (2) Scheduled
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Brian Berkley Nov 02, 2010 11:34 AM
Task reassigned to Brian Berkley.
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Brian Berkley Nov 02, 2010 11:23 AM
Tomorrow I am free before noon or 1-4.
Jon
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Brian Berkley Nov 01, 2010 04:10 PM
Jon,

When will you have time this week for me to come
take a look at your laptop?

I am not here on Friday.

Thanks,
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Teresa Hutchinson Nov 01, 2010 07:20 AM
****This is an email****

Teresa,
I was not able to do it directly, but I opened 
folders on my desktop with links to those direct 
drives, so I am able to make it work right now.  
It just doesn't show up in "My Computer".  Make 
sense??
Jon
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Teresa Hutchinson Oct 28, 2010 03:16 PM
****This is an outgoing email****
Hi Jon,

We were also just following up with you regarding 
a service request that we have for you.  (#39251)

Cannot access his H or I drive from his laptop.

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa Hutchinson
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Public
Gabriel Thrash Oct 05, 2010 12:41 PM
Status changed from (7) Waiting for Contact to (4) On Hold
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Gabriel Thrash Oct 05, 2010 12:40 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Gabriel Thrash Oct 05, 2010 12:40 PM
Called him and he said he hasn't had the chance to
sit down and work on the computer yet. he said he
will call us back when gets the time to work on it.
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Lance Jewett Oct 04, 2010 10:30 AM
Called left a VM
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Brian Berkley Sep 29, 2010 01:40 PM
Priority changed from (3) Priority to (2) High Priority.
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Brian Berkley Sep 29, 2010 01:40 PM
Status changed from (5) Completed to (1) Pending
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Brian Berkley Sep 29, 2010 01:40 PM
Task reassigned to UCS Tech.
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Brian Berkley Sep 29, 2010 01:40 PM
Brian,
I typed that in directly into the laptop and
nothing was added for the H: or I: drives.  Remind
me again what I have to do...it is on the wireless
network for the SLA laptop  20090780[Edit Inv]  Thanks.
Jon
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Brian Berkley Sep 20, 2010 09:36 AM
Task reassigned to Brian Berkley.
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Brian Berkley Sep 20, 2010 09:36 AM
Status changed from (1) Pending to (5) Completed
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Brian Berkley Sep 20, 2010 08:49 AM
Jon,

Go to start, run and type:

gpupdate /force

Click OK.

Log out or reboot as directed.

Please let me know if you have this problem on
wireless/wired network.

Thanks,
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Teresa Hutchinson Sep 17, 2010 04:09 PM
Department: H or I drive for Student Leadership and Activites
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Teresa Hutchinson Sep 17, 2010 04:09 PM
****This is an email****

Hi there - On my Student Leadership & Activities 
laptop  #20090780[Edit Inv] - I cannot access my H or I 
drive, can access the Safe Zone J drive.  I need 
access to that please.  Thank you.
Jon


-- 

Jon Tucker
Director, Werner University Center, Student 
Leadership & Activities
Western Oregon University
(503) 838-8063 (w) 503 838-8427 FAX
www.wou.edu/studentleadership
www.wou.edu/student/wuc  
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