Service Request Ticket

Service Request Information

CONTACT	Name	Burke, Jessica	Date	Sep 20, 2010 08:27 AM
	Department	Creative Arts/Art	Phone	88241
	Location		Email	burkej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100207 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac 21.5 inch, 3.2GHz Intel Core i3
	Serial No.	QP02715RDB7	Location	PDR
	CPU	Intel Core i3(3.2GHz, 4MB L3)
	OS	Unknown	Software	Microsoft Office Mac 2008 License from P0076811, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114--shared with loaner laptop W#20081111
	Wired NIC	C4:2C:03:0E:DA:96
	Wireless NIC	D8:30:62:57:0D:58
	Bluetooth NIC	7C:6D:62:9D:09:B2

TECHS	Submitted by	Kurt San Agustin	Contact	ksanagustin06@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Oct 08, 2010 04:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Sep 20, 2010 09:39 AM	Task reassigned to Dale Goodell.	Add Attachment
Brian Berkley	Sep 20, 2010 09:39 AM	Dale, Inventory shows that you delivered this new machine last week, did you grant Jessica admin rights?	Add Attachment
Kurt San Agustin	Sep 20, 2010 08:27 AM	Would like to become an administrator on her computer. She is in the art department. She had them on her old computer but she got a new one and does not have them any more. She wants it so she can do the updates and things. She does not know if she still would have them on her new computer. she is calling in to make sure she has them. Comp# 20100207	Add Attachment