Service Request Ticket

Service Request Information

CONTACT	Name	Van Steeter, Mark	Date	Sep 20, 2010 12:41 PM
	Department	Social Science/ Geography and Sustainability	Phone	88855
	Location		Email	vanstem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080621 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple iMac, 20-inch, 2.66HGz Intel Core 2 Duo #Z0FE
	Serial No.	SQP8490SCZE6	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	MS Office MAC 2008 from P0068701, Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand)
	Wired NIC	00:23:32:98:B7:F9
	Wireless NIC	00:23:12:1D:7C:47
	Bluetooth NIC	00:23:12:42:91:48

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Sep 20, 2010 12:52 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Sep 20, 2010 12:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Sep 20, 2010 12:52 PM	called and walked him through connecting to new storage, sent him link to blog post, and suggested he change his password since it was last changed in 2008	Add Attachment
Teresa Hutchinson	Sep 20, 2010 12:42 PM	If he is not in the office go ahead and work on the machine.	Add Attachment
Teresa Hutchinson	Sep 20, 2010 12:42 PM	Is not able to work on class schedule and needs fixed ASAP.	Add Attachment
Teresa Hutchinson	Sep 20, 2010 12:41 PM	Exliar/my doucments - Connection error, check IP address or the server connection again. Then says can't connect because the name or password is not correct.	Add Attachment