Service Request Ticket - # 39284

Service Request Information

CONTACT Name McBurnett, Diane   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2010 01:02 PM
Department Student Health & Counseling Center Phone 88313
Location Email mcburnd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100182[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 49D6NM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:8C:04:79

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 20, 2010 02:57 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 20, 2010 02:57 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Sep 20, 2010 02:57 PM 
Diane,

You have been added to the administrator's group
on the machine 20100182[Edit Inv].

Please let me know if you need further assistance.

Thanks,
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Brian Berkley Sep 20, 2010 02:57 PM 
Added her to local admin group.
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Katie Halvorson Sep 20, 2010 01:02 PM 
She needs admin rights on Java 1.5.0_12

Error message "The account does not have
sufficient privileges to install Java.  Please log
into account with admin privileges"

WOU# 20100182[Edit Inv]
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