Service Request Ticket - # 39291

Service Request Information

CONTACT Name Dutton, Bryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2010 07:30 AM
Department Natural Science/ Biology Phone 88452
Location Email duttonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090760[Edit Inv] (opens in a new window) Bldg/Room NS 021B
Service Tag JLLZTL1 Description Dell OptiPlex 960 minitower, 3.0GHz,6M,1333MHz FSB
Serial No. JLLZTL1 Location Bryan Dutton Forensic Grant

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software Microsoft Office PRO Plus 2007 Win from P0073528,Adobe PhotoShop Extended CS4 Win from P0073528, Numerical Taxonomy System(NS has Media) from VISA2009001203, Adobe Dreamweaver CS4 WIN from P0074209--TRANSFER to W#20130741 JAN2015, EndNote X5 for WIN from P0081632

Wired NIC 00:26:B9:80:48:10

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Oct 01, 2010 01:55 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Oct 01, 2010 01:55 PM 
Hi Brian,

Not recently, but I'll let you know if it happens
again.

Thanks for looking into this! --- Bryan
On 10/01/10 10:05 AM, Brian Berkley wrote:
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Brian Berkley Oct 01, 2010 10:05 AM 
Bryan,

Are you still having issues replying to or sending
email to that particular student?
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Brian Berkley Sep 22, 2010 01:00 PM 
 Bryan,

It could be an issue with IE, does the same
problem happen in Firefox?

If not, then you can go to tools, internet
options, click advanced, and at the bottom, reset
the browser settings.

Then, go to start, run and type:
\\mash.wou.edu\netlogon\homepage.vbs to reset the
homepage to wou.edu.

Let me know if this addresses your issue.
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Brian Berkley Sep 21, 2010 01:10 PM 
ldap-usr.pl says alias exists, and email is
active, perhaps is a browser issue
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Brian Berkley Sep 21, 2010 08:52 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 21, 2010 08:52 AM 
Bryan,

Which student email is it?  I can run a script
that checks to see if their email account is
enabled, and that they have a mail alias.

Thanks,
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Teresa Hutchinson Sep 21, 2010 07:33 AM 
Says system not responding.
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Teresa Hutchinson Sep 21, 2010 07:33 AM 
It appears to be only with one email.  It is 
going to a student WOU address.
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Teresa Hutchinson Sep 21, 2010 07:30 AM 
Browser: webmail
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Public
Teresa Hutchinson Sep 21, 2010 07:30 AM 
Can't reply to emails - has restarted the machine 
and that did not help.  Just can't reply to 
emails.
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