Service Request Ticket

Service Request Information

CONTACT	Name	Monge, Robert	Date	Sep 21, 2010 11:17 AM
	Department	Library & Media Services	Phone	88887
	Location		Email	monger@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090927 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	HVKKQl1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0074772, Adobe Captivate 5 WIN from P0076330, transfered from W#20070144 Articulate Studio 2nd Edtion Pro from VISA2008/08/1104:08:47, TechSmith-Camtasia Studio/SnagIt Bundle from VISA2008/08/1104:08:23, and CrazyTalk 5 Pro from VISA2008/08/1104:08:57, upgrade Techsmith SnagIt WINv11.2 & Camtasia Studio WINv8.1 from VISA2013003723
	Wired NIC	00:26:B9:8E:6A:8F

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Sep 24, 2010 03:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Sep 24, 2010 03:17 PM	installed	Add Attachment
Todor Todorov	Sep 23, 2010 04:08 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Todor Todorov	Sep 22, 2010 04:35 PM	**This is an email** Todor, Thursday morning before 11:30 or Friday afternoon after 2:30 this week would be good. -- Robert Monge Instruction & Outreach Librarian Western Oregon University monger@wou.edu	Add Attachment
Todor Todorov	Sep 22, 2010 01:18 PM	**This is an email** Hello, this is Todor from University Computing Services at WOU emailing regarding your service request for the installation of Adobe Captivate v5 on your machine. What would be a good day and time for a tech to come by an perform the install? Please give us a call back at ext 8-8925 or reply to this email. Thank you Todor, UCS Tech	Add Attachment
Todor Todorov	Sep 22, 2010 08:12 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Todor Todorov	Sep 22, 2010 08:11 AM	called and left a VM asking for available time	Add Attachment
Todor Todorov	Sep 21, 2010 04:36 PM	Task reassigned to Todor Todorov.	Add Attachment
Tricia Flaherty	Sep 21, 2010 11:17 AM	T:\Adobe Captivate\Captivate_v5\Captivate_v5_WIN	Add Attachment