Service Request Ticket

Service Request Information

CONTACT	Name	Reynolds, Mary	Date	Sep 21, 2010 11:51 AM
	Department	Education & Leadership	Phone	88830
	Location		Email	reynolm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090953 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	HVKYQL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0074772
	Wired NIC	00:26:B9:8E:57:1F

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Sep 24, 2010 02:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Sep 24, 2010 02:36 PM	Delivered her machine and updated inventory.	Add Attachment
Nathan Higginbotham	Sep 24, 2010 09:13 AM	left a vm. She was not in.	Add Attachment
Nathan Higginbotham	Sep 22, 2010 01:17 PM	Imaging on tech desk.	Add Attachment
Dale Goodell	Sep 22, 2010 12:04 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Dale Goodell	Sep 22, 2010 09:30 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Sep 21, 2010 12:01 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Sep 21, 2010 11:51 AM	This will be on counter in ITC008 with NEW Equip form Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772	Add Attachment