Service Request Ticket - # 39354

Service Request Information

CONTACT Name Collins, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2010 01:54 PM
Department Athletics Phone 88051
Location Email collinsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100048[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6510, i7-720QM (1.60GHz, 6M cache)
Serial No. 958QQM1 Location PDR

CPU Intel Core i7-720QM(1.6, 2.8GHz turbo, 6MB cache)


OS Unknown Software MS WIN 7 Pro installed as WIN XP Pro, bundled with Roxio Creator DE and CyberLink Power DVD 8.3, Office Pro Plus 2010 from P0076388 installed as Office Pro Plus 2007, Adobe Design Premium CS5 WIN from P0076386 installed as CS4 Design Premium

Wired NIC 00:26:B9:F1:33:E6


Wireless NIC 00:23:14:DA:18:64


Bluetooth NIC 70:F1:A1:9B:AB:A3

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 28, 2010 08:35 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 28, 2010 08:35 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 28, 2010 08:35 AM 
Michael,

I have not heard back from you regarding the
pubrel drive.

Please let me know if you need further assistance,
and I will re-open this ticket.

Thanks,
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Brian Berkley Sep 24, 2010 09:29 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Brian Berkley Sep 22, 2010 02:32 PM 
****This is an email****
Michael,

Do you automatically get the pubrel drive on
login?  If not, go to start, run and type:
\\pubrel.wou.edu\pubrel

You need permissions for that drive if you do not
already have them.
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Emily Kavanagh Sep 22, 2010 01:54 PM 
 Michael is having trouble finding the Pubrel 
drive he is on computer 20100048[Edit Inv] cannot find the 
drive or folder.
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