Service Request Ticket

Service Request Information

CONTACT	Name	Harvey Horning, Christine	Date	Sep 22, 2010 03:35 PM
	Department	Criminal Justice	Phone	89712
	Location		Email	harveyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070867 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	1NWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7A:82:43

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Sep 22, 2010 04:54 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Sep 22, 2010 04:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Sep 22, 2010 04:54 PM	updated her system, etc.	Add Attachment
Brian Berkley	Sep 22, 2010 04:21 PM	Task reassigned to UCS Tech.	Add Attachment
Brian Berkley	Sep 22, 2010 04:21 PM	added user accounts to local administrative group	Add Attachment
Todor Todorov	Sep 22, 2010 03:46 PM	Task reassigned to Todor Todorov.	Add Attachment
Emily Kavanagh	Sep 22, 2010 03:36 PM	Linda Kunze can open the office because Christine is not holding office hours this week	Add Attachment
Emily Kavanagh	Sep 22, 2010 03:35 PM	Christine Cannot open docx files on her computer. This has never worked. Someone told her that they need the patch. The other teacher who will be teaching in the same office is teaching online.	Add Attachment