Service Request Ticket - # 39392

Service Request Information

CONTACT Name Sanchez-Bravo, Norma   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 23, 2010 02:17 PM
Department Admissions Office Phone 88193
Location Email sanchezn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090565[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 71LRFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:74:8C:81

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 23, 2010 03:03 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 23, 2010 03:03 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Sep 23, 2010 03:03 PM 
updated stuff, and put thunderbird on her system,
setup java connector, setup gmail calendar in
thunderbird, gave her admin rights
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Jackie Digmann Sep 23, 2010 02:17 PM 
She has tried to export it to outlook, and it
tells her "Microsoft Exchange is unavailable." She
would like help with this issue.
88193 Best times to call are after 10am.
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