Service Request Ticket - # 39399

Service Request Information

CONTACT Name Fraser, Kathrin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 23, 2010 04:01 PM
Department College of Education Phone 88471
Location Email Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070543[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
Serial No. 7x8l5f1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Win Xp Pro installed, MS Office Pro 2007 from P0064260

Wired NIC 00:1A:A0:7B:CE:E3

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 23, 2010 04:41 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 23, 2010 04:41 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Sep 23, 2010 04:41 PM 
I added you to the local administrator's group on
that machine so you can update flash and install
your PDA sync software, if you need further
assistance, please let us know.
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Brian Berkley Sep 23, 2010 04:36 PM 
task 39367 was opened on this as well
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Jackie Digmann Sep 23, 2010 04:02 PM 
call number is 425-736-1616. Best times to call
are between 3 and 5pm everyday.
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Jackie Digmann Sep 23, 2010 04:01 PM 
She has a PDA issued by WOU which she is trying to
sync with her work computer. When she tries to
install the software, it tells her she needs to
install a new version of Adobe flash player to
use. Right now she is running Flash 10.
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