Service Request Ticket - # 39402

Service Request Information

CONTACT Name Flaherty, Tricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 23, 2010 05:05 PM
Department University Computing Solutions Phone 88904
Location Email flahert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091130[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
Serial No. W8019UWXATM Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office for Mac 2008 from P0075003, Telestream - ScreenFlow 2 from VISA2009001563

Wired NIC 58:B0:35:FE:25:AF


Wireless NIC F8:1E:DF:EE:69:67


Bluetooth NIC 58:B0:35:94:FF:F7

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jan 20, 2011 10:44 AM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Jan 20, 2011 10:44 AM 
DeployStudio imaging completed. 
Naming/binding/configuration completed.  Delivered
1/19/2011.
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Dale Goodell Jan 11, 2011 11:14 AM 
I have the cart in my area, with 19 of the
computers.  I assume Richard or a tech has #20.
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Dale Goodell Jan 11, 2011 10:35 AM 
Task reassigned to Dale Goodell.
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Samantha Brubaker Jan 06, 2011 03:42 PM 
When you image the systems with Dictate, be sure
it works. We may have to register them each
individually. I don't know.
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Samantha Brubaker Jan 06, 2011 12:00 PM 
Task reassigned to UCS Tech.
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Samantha Brubaker Jan 06, 2011 12:00 PM 
Techs: Please image these systems. They are in the
cart by Tricia's desk. Most of them get the basic
Ed Cart image but 20091146[Edit Inv] - 20091149[Edit Inv] get the Ed
Cart with Dictate image.
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Samantha Brubaker Jan 06, 2011 11:59 AM 
Uploaded the second image.
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Samantha Brubaker Jan 06, 2011 10:12 AM 
I've uploaded the basic update for the i5 macbook
image and the ED cart image without dictate. The
image for the laptops with dictate is uploading now.
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Samantha Brubaker Jan 04, 2011 05:01 PM 
I'm dumping an existing macBook image on one of
them to try saving time in customizing.
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Tricia Flaherty Jan 04, 2011 04:57 PM 
Task reassigned to Richard Kavanagh.
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Tricia Flaherty Jan 04, 2011 04:57 PM 
need image
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Tricia Flaherty Jan 04, 2011 04:56 PM 
MacSpeech Dictate only goes on 4 laptops 
W#20091146-20091149[Edit Inv]
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Tricia Flaherty Jan 04, 2011 02:01 PM 
Microsoft Office for Mac 2008 from P0075003
MacSpeech Dictate from P0075360
T:\5. Mac Software\MacSpeech_Dictate
Telestream - ScreenFlow 2 from VISA2009001563
T:\5. Mac Software\ScreenFlow_Telestream\ScreenFlow2_1
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Tricia Flaherty Sep 23, 2010 05:05 PM 
laptops are inventoried and in cart, I am 
building software list
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