Service Request Ticket - # 39419

Service Request Information

CONTACT Name Tarter, Diane   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2010 02:57 PM
Department Creative Arts/Art Phone 88387
Location Email tarterd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20070895[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook 13-in (white) 2.4GHz Intel Core 2 Duo #MB403LL/A
Serial No. W88162DF0P1 Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software MS Office 2008 for MAC from P0065730, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114 transferred to 20100667, Macbook- iLife ¿08 suite for creating photo projects, making movies, designing DVDs, building websites, and composing music, Front Row, Photo Booth

Wired NIC 00:1F:F3:4F:52:89


Wireless NIC 00:1F:5B:B4:63:8B


Bluetooth NIC 00:1F:5B:E0:B0:DB


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public

Entered by Date Memo
Todor Todorov May 10, 2011 04:14 PM
Status changed from (1) Pending to (5) Completed
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Joshua Johnson May 10, 2011 02:45 PM
called and was wondering if there is any way that
this can be done today. He is in the studio if
Todor has the time 
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Todor Todorov May 09, 2011 02:07 PM
Task reassigned to Todor Todorov.
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Teresa Hutchinson Apr 21, 2011 11:49 AM
Status changed from (7) Waiting for Contact to (1) Pending
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Teresa Hutchinson Apr 21, 2011 11:49 AM
****This is an email****

Teresa:


How about Monday, May 9th at 2pm?


Thanks
Darryl
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Teresa Hutchinson Apr 21, 2011 09:17 AM
****This is an email****

Hi Darryl,

We were just checking in with you regarding 
helping install CS5 Prem and InDesign on your 
computer.  If you'd like to let us know some 
dates/times that might work, we can have a 
technician stop by and help.

Thanks!

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Lance Jewett Feb 09, 2011 01:16 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Lance Jewett Feb 09, 2011 01:16 PM
emailed him waiting for reply.
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Lance Jewett Jan 24, 2011 12:00 PM
****This is an email****
Thursday,  27th.  Anytime.  Thanks,
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Lance Jewett Jan 24, 2011 11:33 AM
Emailed Darryl
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Lance Jewett Jan 24, 2011 11:23 AM
Just darryl left. Will try to get a hold of him.
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Brian Berkley Dec 14, 2010 10:54 AM
I have Foad's laptop task in my queue, hopefully
it comes back from service in time for me to
rebuild it, and install CS5.  If it does not, then
Richard or someone else should complete it as I
won't return to work until Jan. 4th.
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Teresa Hutchinson Dec 14, 2010 10:49 AM
Status changed from (7) Waiting for Contact to (1) Pending
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Teresa Hutchinson Dec 14, 2010 10:49 AM
****This is an email****

Hi Theresa

My laptop is actually sent to the apple store by 
the computing services. Bob informed me that it 
would take about a week to fix it. I suppose the 
new CS5 can be installed on it once the computer 
is sent back to the computing services.

Happy Hollidays

Foad Mozaffari
Western Oregon University
ITC 104C
foadmozaffari.com

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Teresa Hutchinson Dec 14, 2010 08:51 AM
****This is an email****

Hi Foad and Darryl,

We were just emailing you both to see if you 
would be available for us to install CS5 Web Prem 
and InDesign on your computers.  (#39419)

If you could email us back at ucshelpdesk@wou.edu 
or call us at 503-838-8925 and let us know some 
dates and times that you are available for us to 
come by and assist with this.  We will be glad to 
help.

Thanks,
Teresa
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Todor Todorov Nov 22, 2010 01:30 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Todor Todorov Nov 19, 2010 02:34 PM
Called Foad and left a VM
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Lance Jewett Nov 15, 2010 10:16 AM
Called left daryl a VM
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Gabriel Thrash Nov 10, 2010 07:43 AM
****This is an email****  (Sent to Daryl and Foad)
Hi, this is Gabe with UCS, and I am emailing you
to see when you will be available for a tech to
install Adobe CS5 Web Premium on your computer. 
We can also install this when you aren't in the
office, just give us times when your computer will
be free.  You can call us back at ext. 88925.
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Gabriel Thrash Nov 03, 2010 11:36 AM
called and left another vmail for daryl thomas
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Nathan Higginbotham Nov 01, 2010 01:40 PM
Left a vm for Daryl as well.
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Nathan Higginbotham Nov 01, 2010 01:38 PM
Left a voicemail for foad
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Nathan Higginbotham Oct 25, 2010 12:02 PM
darryl and mazaffari left
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Gabriel Thrash Oct 22, 2010 10:33 AM
Installed on Mary Hardens computer this morning.
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Brian Berkley Oct 18, 2010 08:39 AM
Priority changed from (1) Highest Priority to (2) High Priority.
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Brian Berkley Oct 14, 2010 12:57 PM
Rebecca's system installed, and patched
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Brian Berkley Oct 14, 2010 11:17 AM
Reset root password for Rebecca's system using
10.5 DVD, logged in as root, and installed software

Also setup system to be managed administratively
by Domain Admins and Student Techs
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Brian Berkley Oct 14, 2010 10:50 AM
Rebecca's system does not have a local user account
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Teresa Hutchinson Oct 14, 2010 08:46 AM
Priority changed from (3) Priority to (1) Highest Priority.
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Teresa Hutchinson Oct 14, 2010 08:46 AM
Rebecca dropped off her computer.  It is up 
front.  She will be back around noon to check and 
if not then at 3:30 today.
She is wanting to have Adobe Creative Suite 5.0 
added.
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Nathan Higginbotham Oct 11, 2010 03:08 PM
Installed for Diane Tarter.
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Lance Jewett Oct 06, 2010 12:03 PM
jodi's install is done 
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Tricia Flaherty Oct 06, 2010 09:40 AM
Rebecca McCannell office hours Wednesday and
Monday 9-11am and 12-1pm
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Tricia Flaherty Oct 06, 2010 09:38 AM
Leore gave Diane  Tarter has office hours 1-3pm MTW
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Tricia Flaherty Oct 06, 2010 09:37 AM
Lenore has advised me that Darryl Thomas will be
away from campus until after October 10th
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Katie Halvorson Oct 06, 2010 09:10 AM
She is available this afternoon from 130-330pm.
She will not be on campus tomorrow.  Friday
afternoon at 130 also works.
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Jordan Colton Oct 06, 2010 08:41 AM
****This is an email to Mary Harden****
Hey this is Jordan with the UCS. I'm emailing in regards to the 
service request for installing CS5. I must have missed you this 
morning, so I was just checking to see when we could set up 
another time to install the software. It usually takes about an 
hour and a half to install, (crazy isn't it), so I just wanted to make 
sure we had enough time. If you want, one of the techs, or 
myself could meet you right before you go home, so that we 
could work on it and not waste your time. Thank you again, and 
I'm sorry that I missed you this morning.


-- 
Thank you,
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Jordan Colton Oct 05, 2010 11:24 AM
called and left a VM for Daryryl Thomas
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Jordan Colton Oct 05, 2010 11:22 AM
Called and left a VM for Rebecca McCannell
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Jordan Colton Oct 05, 2010 11:20 AM
Mary Harden is available tomorrow morning (8-6-10)
at 8:00
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Jordan Colton Oct 05, 2010 11:19 AM
called and left a VM for Diane Tarter
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Jordan Colton Oct 05, 2010 11:17 AM
Jodi Raborn is available at 3:20 today
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Lance Jewett Sep 27, 2010 10:48 AM
Foad will drop it off on Wednesday at 10am. Drop
it off at his office once it is done 
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Tricia Flaherty Sep 24, 2010 03:10 PM
Diane is jsut a general point of contact when 
scheduling installs contact faculty personally as 
majority are laptops and will need to be made 
available for installs
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Tricia Flaherty Sep 24, 2010 03:07 PM
Task reassigned to UCS Tech.
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Tricia Flaherty Sep 24, 2010 03:07 PM
Foad is a Priority as he teaches courses out of 
ITC104 the most
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Tricia Flaherty Sep 24, 2010 02:57 PM
Adobe Web Premium CS5 Mac License & Adobe 
InDesign CS5 Mac License from P0077114
1.)  Foad Mozaffari   laptop W#20080172[Edit Inv]
2.)  Jodi Garrison Raborn laptop  W#20080175[Edit Inv]
3.)  Diane Tarter   laptop W#20070895[Edit Inv]
4.)  Mary Harden  laptop W#20090464[Edit Inv]
5.)  Rebecca McCannell  laptop W#20080174[Edit Inv]
JUST WEB Premium CS5 for MAC:
1.) Darryl Thomas MAC PRO desktop W#20080304[Edit Inv]
These titles are not on T: Drive yet as they are 
NEW I have created a 2nd disk set(on my bulletin 
board) and Dale has the 1st copy disk set as well 
that he has been loading on NEW setups for 
Creative Arts
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