Service Request Ticket - # 39425

Service Request Information

CONTACT Name Gense, D Jay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2010 04:52 PM
Department The Research Institute Phone 88390
Location Email gensej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20090458[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E4200, Intel Core 2, 1.60GHz,
Serial No. C48G0L1 Location PDR

CPU Intel Core 2 Duo SU9600(1.6GHz,3ML2, 800MHz)


OS Unknown Software Windows Vista Bus downgraded to WIN XP Pro, Office Pro Plus 2007 from P0072370, 80/20 share w/ W#20081046 for Adobe Acrobat Pro9 from P0071944, moved from W#20081147 Roxio Creator 2009 Ultimate from P0070910, SmartDraw VP from VISA2010001864, SmartDraw 2012 UPG from VISA2011002723(primary install on desktop W#20081046 may share with laptopW#20090458 if installer allows)

Wired NIC 00:24:E8:CA:88:EE


Wireless NIC 00:24:D6:1D:B0:C2


Bluetooth NIC 00:26:5E:DF:CE:83


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public

Entered by Date Memo
Andrew Gandara Jul 12, 2011 09:37 AM
Status changed from (2) Scheduled to (5) Completed
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Andrew Gandara Jul 12, 2011 09:37 AM
Installed.
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Andrew Gandara Jul 07, 2011 03:45 PM
Status changed from (1) Pending to (2) Scheduled
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Andrew Gandara Jul 07, 2011 03:45 PM
Scheduled for Tuesday July 12th at 9am.
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Andrew Gandara Jul 07, 2011 03:33 PM
Emailed and waiting for schedule reply.
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Andrew Gandara Jul 07, 2011 11:48 AM
Called and left voice mail.
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Nathan Higginbotham Jul 07, 2011 11:46 AM
Task reassigned to Andrew Gandara.
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Tricia Flaherty Sep 24, 2010 04:52 PM
software is at:
T:\Smartdraw\SmartDrawVP
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