Service Request Ticket

Service Request Information

CONTACT	Name	Gense, D Jay	Date	Sep 24, 2010 04:56 PM
	Department	The Research Institute	Phone	88390
	Location		Email	gensej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090458 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E4200, Intel Core 2, 1.60GHz,
	Serial No.	C48G0L1	Location	PDR
	CPU	Intel Core 2 Duo SU9600(1.6GHz,3ML2, 800MHz)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro, Office Pro Plus 2007 from P0072370, 80/20 share w/ W#20081046 for Adobe Acrobat Pro9 from P0071944, moved from W#20081147 Roxio Creator 2009 Ultimate from P0070910, SmartDraw VP from VISA2010001864, SmartDraw 2012 UPG from VISA2011002723(primary install on desktop W#20081046 may share with laptopW#20090458 if installer allows)
	Wired NIC	00:24:E8:CA:88:EE
	Wireless NIC	00:24:D6:1D:B0:C2
	Bluetooth NIC	00:26:5E:DF:CE:83

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Oct 01, 2010 08:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 01, 2010 08:50 AM	installed on both his laptop and desktop as the license allows him to run it on both as long as it not a concurrent use	Add Attachment
Brian Berkley	Oct 01, 2010 08:49 AM	desktop 20081046 TR81046GENSEJ	Add Attachment
Brian Berkley	Sep 30, 2010 02:02 PM	wants to know if he can install it on his desktop and laptop	Add Attachment
Brian Berkley	Sep 29, 2010 04:31 PM	left vm	Add Attachment
Brian Berkley	Sep 29, 2010 02:01 PM	TR90458GENSEJ	Add Attachment
Tricia Flaherty	Sep 28, 2010 03:24 PM	Task reassigned to Brian Berkley.	Add Attachment
Lance Jewett	Sep 27, 2010 10:41 AM	Called left VM	Add Attachment
Tricia Flaherty	Sep 24, 2010 04:56 PM	SmartDraw VP installer and s# are at: T:\Smartdraw\SmartDrawVP	Add Attachment