Service Request Ticket

Service Request Information

CONTACT	Name	Jensen, Kimberly	Date	Sep 27, 2010 09:51 AM
	Department	Social Science/ History	Phone	88318
	Location		Email	jenseki@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090484 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro, 13-inch, aluminum #Z0GK
	Serial No.	W894318666H	Location	PDR
	CPU	Intel Core 2 Duo 2.26( 3MB L2, 1066MHz)
	OS	Unknown	Software	Microsoft Office MAC 2008 from P0072655,
	Wired NIC	64:B9:E8:BF:7E:88
	Wireless NIC	00:26:BB:16:80:C8
	Bluetooth NIC	60:FB:42:76:F9:F8

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Sep 27, 2010 01:10 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Brian Berkley	Sep 27, 2010 01:10 PM	**This is an email** Thank you, Brian!	Add Attachment
Teresa Hutchinson	Sep 27, 2010 10:29 AM	She called back and said it's a bigger problem, many drives she can't access.	Add Attachment
Brian Berkley	Sep 27, 2010 09:58 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Sep 27, 2010 09:58 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Brian Berkley	Sep 27, 2010 09:58 AM	Kim, From the go menu, select connect to server, type: smb://homej.wou.edu/jenseki/jenseki	Add Attachment
Teresa Hutchinson	Sep 27, 2010 09:51 AM	She has a mac book pro and can't access her own H drive but can access the I drive	Add Attachment