Service Request Ticket - # 39473

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2010 01:32 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090477[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
Serial No. HAV405030 Location PDR

Model 8860/DN Hostname ns125.wou.edu
Notes IP: 140.211.76.50 Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:C5:90:7B

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Sep 27, 2010 03:00 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Sep 27, 2010 02:59 PM 
The printers are back up and running now.
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Brian Berkley Sep 27, 2010 01:32 PM 
Task reassigned to Adam Wehner.
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Teresa Hutchinson Sep 27, 2010 01:32 PM 
They can't print to the printer in Library 108 
lab.  They are not mapping and then when done 
manually it still doesn't work.  They are queing 
but are not printing.
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