Service Request Ticket - # 39503

Service Request Information

CONTACT Name Hammermeister Jordan, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 28, 2010 09:35 AM
Department Health & Exercise Science Phone 88509
Location Email hammerma@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20071198[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Deskjet 6940DT Color Inkjet Printer #C8973A#B1H
Serial No. SMY849CS1G7 Location PDR

Model C8973A Hostname
Notes networkable, 36ppm black and 27 ppm color, USB, 4800 dpi, duplexing, extra 250 shhet paper tray Ink/Toner Refill

Wired NIC 00:1E:0B:FB:50:AC

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Oct 19, 2010 03:23 PM 
Status changed from (2) Scheduled to (5) Completed
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Adam Wehner Oct 19, 2010 03:23 PM 
She is all back up and running.  Her printer need
a new print cartridge.
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Adam Wehner Oct 19, 2010 09:39 AM 
Status changed from (1) Pending to (2) Scheduled
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Adam Wehner Oct 19, 2010 09:39 AM 
Will meet in her office at 2:00 today.
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Katie Halvorson Oct 13, 2010 09:24 AM 
Priority changed from (3) Priority to (2) High Priority.
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Katie Halvorson Oct 13, 2010 09:24 AM 
She isn't able to send out of her hotmail account
and wanted to know if there was anything we could
help her with that too.
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Teresa Hutchinson Oct 04, 2010 08:32 AM 
****This is an outgoing email****
Hi Amy,

We were just emailing you regarding a service 
request that we have for you. (#39503)

Printer is showing error - problem with the 
printer cartridge.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Brian Berkley Sep 28, 2010 12:30 PM 
Task reassigned to Adam Wehner.
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Teresa Hutchinson Sep 28, 2010 09:36 AM 
She replaced the toner cartridge and made sure 
everything is good, turned off the printer, made 
sure all labels and strips were gone.  And still 
shows error - problem with printer cartrdiger
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Teresa Hutchinson Sep 28, 2010 09:35 AM 
Printer is showing error - problem with the 
printing cartridge.
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